Mosley steps up
This is very good. Not that there was a mistake, of course. No, that was bad. The good part is this: mistakes happen and the measure of a company's customer service is determined by what happens next. In this case, I made the call, they located the paperwork for my order, determined that there was a problem, and promised that the person best able to solve it would contact me with a resolution. In under 24 hours I was called back, they had a solution, and they committed to getting the new parts shipped to me ASAP. This all happened in about one business day. I like that.
For what it is worth, I recommend Mosley Electronics for their antennas and customer service.